Supply Chain Supervisor

Supply Chain Supervisors are responsible for overseeing and managing company's overall supply chain and logistics strategy and operations in order to maximize the process efficiency and productivity. In addition, they play a crucial role in developing and maintaining good relationships with vendors/suppliers as well as key customer accounts.

  • Plan and implement the overall supply chain strategy
  • Advanced Big Data Analytics including statistical and quantitative analysis
  • Collaborate with Sales, Operations, and Customer Service teams
  • Determine key supply chain KPIs
  • Suggest solutions for process improvements
  • Identify process bottleneck and implement solutions in a timely manner
  • Train and evaluate others (e.g. data entry staff)
  • Provide constructive feedback
  • Work with finance, sales, and marketing team to determine suitable vendors/suppliers/manufacturers
  • Build and maintain good relationships with vendors through continuous healthy communication
  • Responsible to plan, develop as well as implement division objectives
  • Manage relationship and negotiations with suppliers/manufacturers
  • Responsible to find and add new products/categories to the portfolio on the back of feedback received from sales teams
  • Assist management in preparing budgets and forecasts for the division
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Contributes to team effort by accomplishing related results as needed
Education: BA in Supply Chain Management, Finance, Engineering, Data Science & Big Data Management or similar relevant field
Experience: Previous working experience within Supply Chain Management for (3-5) years
Language(s): English (Excellent) - Arabic (Optional)

Corporate Counsel & HR Manager

A Corporate Counsel provides legal representation to a corporation or other business and its employees. A corporate counsel offers advice on legal matters and performs legal research for the benefit of an employee or their parent corporation. A corporate counsel may offer advise on issues like contracts, property interests, collective bargaining agreements, government regulations and patents. In addition, corporate counsels may represent their employers in court, in the case of a lawsuit or other legal proceedings. They may also take part in settlement negotiations or depose witnesses if needed.

A Human Resources (HR) Manager enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills
  • Good time-management skills
  • Great interpersonal and communication skills, avid team-player
  • Excellent knowledge and understanding of corporate law and procedures
  • Full comprehension of the influences of the external environment of a corporation
  • Demonstrated ability to create legal defensive or proactive strategies
  • High degree of professional ethics and integrity
  • Sound judgement and ability to analyse situations and information
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Contributes to team effort by accomplishing related results as needed
  • Give accurate and timely counsel to executives in a variety of legal topics (labor law, partnerships, international ventures, corporate finance etc.)
  • Collaborate with management to devise efficient defense strategies
  • Specify internal governance policies and regularly monitor compliance
  • Research and evaluate different risk factors regarding business decisions and operations
  • Apply effective risk management techniques and offer proactive advise on possible legal issues
  • Communicate and negotiate with external parties (regulators, external counsel, public authority etc.), creating relations of trust
  • Draft and solidify agreements, contracts and other legal documents to ensure the company’s full legal rights
  • Deal with complex matters with multiple stakeholders and forces
  • Provide clarification on legal language or specifications to everyone in the organization
  • Conduct your work with integrity and responsibility
  • Maintain current knowledge of alterations in legislation
  • Supports organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes.
  • Prepares employees for assignments by establishing and conducting orientation and training programs.
  • Manages a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions.
  • Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; and counseling employees and supervisors.
  • Implements employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; and designing and conducting educational programs on benefit programs.
  • Ensures legal compliance by monitoring and implementing applicable human resource national requirements, conducting investigations, maintaining records, and representing the organization at hearings.
  • Enforces management guidelines by preparing, updating, and recommending human resource policies and procedures.
  • Retains historical human resource records by designing a filing and retrieval system and keeping past and current records.
  • Cultivates professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Completes human resource operational requirements by scheduling and assigning employees and following up on work results.
  • Manages human resource staff by recruiting, selecting, orienting, and training employees.
  • Advances human resource staff job results by counseling and disciplining employees; and planning, monitoring, and appraising job results.
  • Cooperate in positive manner to the growth of the organization by providing required assistance to relevant staff and organization’s partners.
  • Following working times, attendance, vacation days, and indemnities for Company staff.
  • Prepare New Employee Package, arrange employee file, and verify status of residence permit for transfer.
  • Follow-up and keep track of status of general company documents (License with Ministry of Commerce & Industry, Customs, NASA - Agility for Customs Duty).
  • Keep track residence status for company employees.
  • Operate and optimize the admin team, main focus on time efficiency.
Education: BSc degree in Law, Paralegal Studies, Government Pre-Law J.D. degree or similar relevant field / MA or BSc in Business Administration will be considered an advantage
Experience: Proven experience as a legal counsel in business environment
Language(s): English (Excellent) - Arabic (Excellent)

Call Centre Assistant

Handle and manage all customers interactions, including phone calls or written inquiries, comments and feedbacks in a timely, professional and friends manners.

The call centre assistant will be responsible of reflecting a great figure of the organization with the customers, along with maintaining a sold teamwork and communications across all the departments.

  • Writing Skills
  • Proficient in MS Office
  • Achieving Sales Target
  • Customer service skills
  • Motivation for Sales
  • Sales Planning
  • Building Relationships
  • Market Knowledge
  • Contributes to team effort by accomplishing related results as needed.
  • Management of referrals for the responsible category of products.
  • Assist management in preparing budgets and forecasts for the organization.
  • Submit weekly progress reports to management.
  • Guide and assist showroom staff and pharmacists in merchandising, sales activities and marketing activities (all categories of Products).
  • Liaise with Head of HME (Home Medical Equipment) and Marketing Dpt for cross-selling and up-selling opportunities.
  • Answering customer inquiries through incoming and outgoing platforms, including phones, social media, emails and websites professionally.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information, targeting cross-selling.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required and ensure 100% resolution.
  • Completing call notes and call reports as necessary and updating them in the CRM Platform.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Communicating and coordinating with internal departments.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Other duties as assigned.
Education: High School Degree is a must
Experience: Proven experience in customer relationship management
Language(s): Arabic (Excellent) - English (Very Good)

Junior Accountant

Junior Accountant position is a full-time job where the candidate must be able to handle:

  • Inventory Management System
  • Enterprise finance and accounting software
  • General admin duties

With the below duties:

  • Working knowledge & ability to quickly learn accounting & operations management software.
  • Strong interpersonal skills required in the areas of verbal and written communications, employee focus, service to internal customers and professionalism.
  • Will occasionally work Saturdays
  • Valid work permit and driving license in the State of Kuwait.
  • Ensure all staff follows established procedure for any inventory related matters
  • Daily sales consolidation
  • Monitor and manage daily cash position of retail store to match with sales receipts including exchange/refund transactions.
  • Separate and identify Product Class/brand for each sales receipt transaction, to facilitate cost center allocation.
  • Semi-annually carry out physical (in person) inventory consolidation across all FDMC facilities/divisions, with relevant adjustments in accounting system.
  • Ensure company inventory management system is accurately kept up-to-date
  • Revising and following up stock quantities, advising on buffer levels for re-order.
  • Handling financial data entry, revising the output of relevant software i.e. statements, reports, etc. Head of Finance will verify and audit prior to uploading of data.
  • Preparing statements of accounts for clients, debtors, suppliers, and service providers.
  • Cross-matching and checking SoA received by local/international vendors/service providers. Update as payments are settled.
  • Preparing and executing journal entries
  • Analyzing and revising general & admin expenses, carrying out bookkeeping functions
  • Raise bills, expenses, invoices, POs from system directly to ensure reporting systems work accurately.
  • Alongside CFO, work on integration of Revel POS with system for daily auto-sync of all transactions.
  • Analyzing and revising general and administrative expenses.
  • Assist supervisor in following up status of receivables with clients in non-MOH sector. Revert any feedback to supervisor for cash flow planning.
  • Prepare and forecast aging receivables report, including expected collection date range.
  • Streamline the process of collecting receivables, by finding key people within each organization.
  • Coordinate raising delivery note following contract details and schedule (invoice raised by supervisor)
  • Prepare and organize the necessary files for Company’s accountancy & documentary cycle.
  • Establishing, coordinating, and implementing accounting procedures.
  • Revising and following up stock quantities, advising on buffer levels.
  • Report and adjusting accounting discrepancies.
Education: Bachelor’s Degree in finance/accounting/financial management
Experience: Minimum 2-4 years relevant experience.
Language(s): Complete fluency in Arabic (preferred) & advanced conversational and written ability in English.
Remark: • Junior Accountant position is a full-time job. • FDMC’s official working hours are from 8AM – 5PM. • Shifts of work will be decided based on discussion with management. • Annual Leave: After completing the first year of employment, and in line with Kuwait Labor Laws, the Employee will be entitled to thirty (30) calendar days paid annual leave, The current Kuwaiti Labor Law in Private Sector will prevail in case any clause was not mentioned in this contract. • Joining date: to be discussed.